Return Policy

At Alpha Outside, our goal is simple: help you purchase the right product the first time.

We believe the best return policy starts before a purchase is ever made. That's why we encourage every customer to call, text, or email us with questions before placing an order. We'll gladly discuss the differences between products, answer technical questions, and help you choose the equipment that best fits your hunting style and budget.

Our goal is to eliminate returns through honest advice, not sales pressure. When our customers receive the right product the first time, everyone wins.

That said, we understand there are times when returns are unavoidable. Products can occasionally arrive damaged, have a manufacturing defect, or simply not meet expectations. We're committed to handling those situations fairly and professionally.

Unfortunately, products such as thermal optics and night vision equipment are sometimes purchased for short-term use and then returned. To remain fair to all customers and keep our pricing competitive, the following return policy applies.

If you have any questions regarding a product or our return policy, please contact us before placing your order.

Phone/Text: (304) 677-5401

Order Cancellations

Orders canceled after a credit or debit card has been charged, but before shipment, will be refunded minus the non-refundable credit card processing fee (currently 3%) charged to Alpha Outside.

Non-Defective Returns

All approved returns of non-defective merchandise are subject to:

A minimum 10% restocking fee
The non-refundable 3% credit/debit card processing fee

Night vision and thermal optics may be returned within 5 days of the purchase date, provided they meet the conditions outlined below.

Items must be:

New and unused
Never mounted to a firearm
Complete with all original accessories
Returned in the original packaging
In 100% resalable condition

If a returned item is not received in new, resalable condition, Alpha Outside reserves the right to assess an additional restocking fee or return the item to the customer at the customer's expense.

Defective Products

If your thermal optic or night vision device is found to be defective within 20 days of delivery, please contact us immediately.

We'll work with you to determine the best course of action and assist with repair, replacement, or the manufacturer's warranty process when applicable.

Even after the initial return period, we're always happy to help customers navigate warranty claims and manufacturer service.

Special Orders

Special order items are non-returnable unless they arrive damaged or defective and Alpha Outside is notified immediately upon receipt.

Deposits

Deposits are non-refundable but may be transferred toward another thermal optic or night vision product.

Return Authorization

All returns require a Return Merchandise Authorization (RMA) number before being shipped.

Please contact Alpha Outside to obtain an RMA number and the correct return shipping address.

Returns received without an approved RMA may be refused.

Shipping

Original shipping charges are non-refundable.

Return shipping costs are the responsibility of the customer.

Alpha Outside is not responsible for items lost, stolen, or damaged while being returned. We strongly recommend purchasing shipping insurance for all returned merchandise.

Used, Demo & Clearance Items

Used, demo, closeout, and clearance items are sold as-is and are not eligible for return unless they arrive defective or damaged.

Our Commitment

At Alpha Outside, customer service doesn't end after the sale. Whether you have questions about your equipment, need help updating firmware, starting a warranty claim, or simply need assistance getting the most from your purchase, we're always happy to help.

Thank you for choosing Alpha Outside.

Alpha Outside